Is FireTrack Pro only for fire protection?

No. FireTrack Pro was built from fire protection workflows, but it supports configurable task groups, asset types and reports for HVAC, electrical, mechanical, facilities and other service trades.

Does FireTrack Pro support custom inspection tasks?

Yes. FireTrack Pro supports custom task groups, test suites, standards, service frequencies, report templates and grouped assets.

What makes FireTrack Pro different?

FireTrack Pro combines configurable task packs, grouped assets, offline mobile work, FireLink stickers, vehicle workflows, defect intelligence, inventory, projects, portals, accounting sync, reporting and technical sync diagnostics in one operating model.

Is FireTrack Pro an alternative to Uptick, FireMate, Simpro or AroFlo?

FireTrack Pro can be considered alongside Uptick, FireMate, Simpro and AroFlo, but the best choice depends on the workflow. FireTrack Pro is strongest when teams want configurable compliance workflows, grouped assets, offline mobile job packs, FireLink stickers, inventory, projects, customer portals, subcontractor access, accounting sync, vehicle workflows and sync diagnostics in one platform.

What is FireTrack Pro used for?

FireTrack Pro is used to run field service operations, scheduling, offline mobile jobs, asset records, compliance workflows, defects, reports, client visibility, inventory, installation projects, subcontractor access, quoting, invoicing and commercial handoff in one platform.

Does FireTrack Pro include inventory and warehouse tracking?

Yes. FireTrack Pro includes native inventory, warehouse, van stock, supplier purchasing and item matching workflows so stock can stay connected to jobs, assets and finance records.

Does FireTrack Pro include client and subcontractor portals?

Yes. FireTrack Pro supports controlled client portal and subcontractor portal workflows, including building compliance visibility, active defect visibility, service status and defect quote approvals.

Does FireTrack Pro integrate with Xero and MYOB?

Yes. FireTrack Pro supports accounting workflows for Xero and MYOB so quoting, invoicing, customers, items, purchasing and inventory can stay aligned with the service record.

Does the FireTrack mobile app work offline?

Yes. FireTrack Mobile supports cached job packs, local field capture, queued changes and sync status so technicians can keep working when reception drops.

Which countries can sign up?

The public signup flow supports Australia, the United States, the United Kingdom, Canada and New Zealand, with tenant domains aligned to the selected country. FireTrack can model Australian standards and configurable country or client-specific workflows for other regions.

Client portal guide

Client portal software for fire service companies

Clients want service status, reports, defects and approvals without waiting for another email. A fire service client portal should show useful records while keeping internal workflow, tenant data and permissions protected.

Decide what clients should see

Useful client portals start with boundaries. Customers may need reports, active defects, quote approvals and selected service status, but not internal job notes or admin workflow.

Map visible records by customer, property, role and workflow.
Keep internal review and admin controls separate.
Avoid exposing unreviewed field data by accident.

Make defects easy to approve

Defect quote approvals are one of the strongest portal use cases because the client can see the finding, evidence, quote action and status in one controlled path.

Show defect photos and context where useful.
Tie approvals back to the source record.
Keep a clear status trail for approved and declined actions.

Use FireLink for site context

Physical site touchpoints such as FireLink stickers can help connect buildings and assets to selected digital records, making the portal more useful outside the office.

Connect physical sites to digital service visibility.
Use controlled scanning workflows where appropriate.
Keep public and authenticated views clearly separated.

Support subcontractor boundaries

Subcontractors often need controlled access without becoming full internal users. Portal design should keep external work focused and permissioned.

Limit subcontractor visibility to assigned work.
Keep customer records and tenant controls protected.
Preserve ownership of the service record inside the main tenant.

Client portal evaluation questions

Can portal access be controlled by customer, property, role and workflow?
Can clients approve defect quotes from a clear source record?
Can reports and active defects be shown without exposing internal notes?
Can FireLink or site scanning connect buildings to selected records?
Can subcontractors work through controlled access without full office seats?