Question 1

Is FireTrack Pro only for fire protection?

Accepted Answer

No. FireTrack Pro was built from fire protection workflows, but it supports configurable task groups, asset types and reports for HVAC, electrical, mechanical, facilities and other service trades.

Question 2

Does FireTrack Pro support custom inspection tasks?

Accepted Answer

Yes. FireTrack Pro supports custom task groups, test suites, standards, service frequencies, report templates and grouped assets.

Question 3

What makes FireTrack Pro different?

Accepted Answer

FireTrack Pro combines configurable task packs, grouped assets, offline mobile work, FireLink stickers, vehicle workflows, defect intelligence, inventory, projects, portals, accounting sync, reporting and technical sync diagnostics in one operating model.

Question 4

Is FireTrack Pro an alternative to Uptick, FireMate, Simpro or AroFlo?

Accepted Answer

FireTrack Pro can be considered alongside Uptick, FireMate, Simpro and AroFlo, but the best choice depends on the workflow. FireTrack Pro is strongest when teams want configurable compliance workflows, grouped assets, offline mobile job packs, FireLink stickers, inventory, projects, customer portals, subcontractor access, accounting sync, vehicle workflows and sync diagnostics in one platform.

Question 5

What is FireTrack Pro used for?

Accepted Answer

FireTrack Pro is used to run field service operations, scheduling, offline mobile jobs, asset records, compliance workflows, defects, reports, client visibility, inventory, installation projects, subcontractor access, quoting, invoicing and commercial handoff in one platform.

Question 6

Does FireTrack Pro include inventory and warehouse tracking?

Accepted Answer

Yes. FireTrack Pro includes native inventory, warehouse, van stock, supplier purchasing and item matching workflows so stock can stay connected to jobs, assets and finance records.

Question 7

Does FireTrack Pro include client and subcontractor portals?

Accepted Answer

Yes. FireTrack Pro supports controlled client portal and subcontractor portal workflows, including building compliance visibility, active defect visibility, service status and defect quote approvals.

Question 8

Does FireTrack Pro integrate with Xero and MYOB?

Accepted Answer

Yes. FireTrack Pro supports accounting workflows for Xero and MYOB so quoting, invoicing, customers, items, purchasing and inventory can stay aligned with the service record.

Question 9

Does the FireTrack mobile app work offline?

Accepted Answer

Yes. FireTrack Mobile supports cached job packs, local field capture, queued changes and sync status so technicians can keep working when reception drops.

Question 10

Which countries can sign up?

Accepted Answer

The public signup flow supports Australia, the United States, the United Kingdom, Canada and New Zealand, with tenant domains aligned to the selected country. FireTrack can model Australian standards and configurable country or client-specific workflows for other regions.

Defect Management Software | FireTrack Pro