Is FireTrack Pro only for fire protection?

No. FireTrack Pro was built from fire protection workflows, but it supports configurable task groups, asset types and reports for HVAC, electrical, mechanical, facilities and other service trades.

Does FireTrack Pro support custom inspection tasks?

Yes. FireTrack Pro supports custom task groups, test suites, standards, service frequencies, report templates and grouped assets.

What makes FireTrack Pro different?

FireTrack Pro combines configurable task packs, grouped assets, offline mobile work, FireLink stickers, vehicle workflows, defect intelligence, inventory, projects, portals, accounting sync, reporting and technical sync diagnostics in one operating model.

Is FireTrack Pro an alternative to Uptick, FireMate, Simpro or AroFlo?

FireTrack Pro can be considered alongside Uptick, FireMate, Simpro and AroFlo, but the best choice depends on the workflow. FireTrack Pro is strongest when teams want configurable compliance workflows, grouped assets, offline mobile job packs, FireLink stickers, inventory, projects, customer portals, subcontractor access, accounting sync, vehicle workflows and sync diagnostics in one platform.

What is FireTrack Pro used for?

FireTrack Pro is used to run field service operations, scheduling, offline mobile jobs, asset records, compliance workflows, defects, reports, client visibility, inventory, installation projects, subcontractor access, quoting, invoicing and commercial handoff in one platform.

Does FireTrack Pro include inventory and warehouse tracking?

Yes. FireTrack Pro includes native inventory, warehouse, van stock, supplier purchasing and item matching workflows so stock can stay connected to jobs, assets and finance records.

Does FireTrack Pro include client and subcontractor portals?

Yes. FireTrack Pro supports controlled client portal and subcontractor portal workflows, including building compliance visibility, active defect visibility, service status and defect quote approvals.

Does FireTrack Pro integrate with Xero and MYOB?

Yes. FireTrack Pro supports accounting workflows for Xero and MYOB so quoting, invoicing, customers, items, purchasing and inventory can stay aligned with the service record.

Does the FireTrack mobile app work offline?

Yes. FireTrack Mobile supports cached job packs, local field capture, queued changes and sync status so technicians can keep working when reception drops.

Which countries can sign up?

The public signup flow supports Australia, the United States, the United Kingdom, Canada and New Zealand, with tenant domains aligned to the selected country. FireTrack can model Australian standards and configurable country or client-specific workflows for other regions.

Offline inspection app guide

Offline fire inspection app: what to test before rollout

Offline capability sounds simple until a technician is halfway through a job with photos, notes, defects and signatures captured on a weak connection. The right test is whether the app protects the field record under pressure.

Test cached job context

Technicians should have enough job, property, contact, asset and task information available before reception becomes unreliable.

Open the job before going offline and confirm what remains available.
Check asset lists, task packs, notes and contact details.
Confirm whether old jobs or changed records refresh predictably.

Capture evidence without blocking work

The app should keep field capture moving even when uploads cannot complete immediately. Photos, signatures, notes, readings and defects need local handling.

Take multiple photos offline and continue the inspection.
Create defects and add notes without waiting for network calls.
Save signatures and task outcomes locally where needed.

Make sync status visible

If the app hides queued or failed saves, the office only discovers missing records later. Technicians and support need visible sync status.

Show what is live, queued, syncing or failed.
Give support enough diagnostics to understand the device state.
Retry safely when the connection returns.

Prove the round trip

A serious offline test ends only when the office can see the synced record and the technician can reopen the job with the expected data still present.

Complete a job offline, reconnect and verify office records.
Reopen the job after sync and confirm photos, notes and defects survived.
Check that reports and client records use the synced evidence.

Offline app test checklist

Can technicians open job packs and asset history before losing reception?
Can photos, notes, readings, signatures and defects save locally?
Can the app show queued, syncing and failed states clearly?
Can support diagnose what happened on a device?
Can the office verify the completed record after sync?