Is FireTrack Pro only for fire protection?

No. FireTrack Pro was built from fire protection workflows, but it supports configurable task groups, asset types and reports for HVAC, electrical, mechanical, facilities and other service trades.

Does FireTrack Pro support custom inspection tasks?

Yes. FireTrack Pro supports custom task groups, test suites, standards, service frequencies, report templates and grouped assets.

What makes FireTrack Pro different?

FireTrack Pro combines configurable task packs, grouped assets, offline mobile work, FireLink stickers, vehicle workflows, defect intelligence, inventory, projects, portals, accounting sync, reporting and technical sync diagnostics in one operating model.

Is FireTrack Pro an alternative to Uptick, FireMate, Simpro or AroFlo?

FireTrack Pro can be considered alongside Uptick, FireMate, Simpro and AroFlo, but the best choice depends on the workflow. FireTrack Pro is strongest when teams want configurable compliance workflows, grouped assets, offline mobile job packs, FireLink stickers, inventory, projects, customer portals, subcontractor access, accounting sync, vehicle workflows and sync diagnostics in one platform.

What is FireTrack Pro used for?

FireTrack Pro is used to run field service operations, scheduling, offline mobile jobs, asset records, compliance workflows, defects, reports, client visibility, inventory, installation projects, subcontractor access, quoting, invoicing and commercial handoff in one platform.

Does FireTrack Pro include inventory and warehouse tracking?

Yes. FireTrack Pro includes native inventory, warehouse, van stock, supplier purchasing and item matching workflows so stock can stay connected to jobs, assets and finance records.

Does FireTrack Pro include client and subcontractor portals?

Yes. FireTrack Pro supports controlled client portal and subcontractor portal workflows, including building compliance visibility, active defect visibility, service status and defect quote approvals.

Does FireTrack Pro integrate with Xero and MYOB?

Yes. FireTrack Pro supports accounting workflows for Xero and MYOB so quoting, invoicing, customers, items, purchasing and inventory can stay aligned with the service record.

Does the FireTrack mobile app work offline?

Yes. FireTrack Mobile supports cached job packs, local field capture, queued changes and sync status so technicians can keep working when reception drops.

Which countries can sign up?

The public signup flow supports Australia, the United States, the United Kingdom, Canada and New Zealand, with tenant domains aligned to the selected country. FireTrack can model Australian standards and configurable country or client-specific workflows for other regions.

AS1851 service records guide

AS1851-style service records: what fire teams should expect from software

AS1851-style workflows are not just about ticking off a frequency. A useful service record should show what was planned, what was tested, what evidence was captured, what defects remain active and what the client needs to approve next.

Start with the asset record

The record should connect property details, systems, asset groups, individual assets, inspection history, photos, defects and reports. If the software treats every inspection as a disconnected form, the office has to rebuild context later.

Keep property, asset group and individual asset context visible.
Preserve service history so technicians can understand what happened last time.
Make asset-level evidence easy to find during review and reporting.

Capture evidence where the work happens

Technicians need a field workflow that can handle readings, pass/fail answers, notes, photos, signatures, safety checks and defects without relying on perfect reception.

Use offline-ready job packs for low-reception sites.
Queue field capture locally and sync when the device is ready.
Make sync status visible so support can diagnose missing records.

Keep defects alive after the report

A defect that appears only inside a PDF is easy to lose. Strong software keeps defects as active records with severity, photos, asset context, quote status and client approval workflow.

Link defects back to the job, asset and field evidence.
Show active defect counts by property and client.
Move approved defect work into corrective action without copying data by hand.

Make reports traceable

Reports should be generated from reviewed operational records, not recreated manually from notes. Office users need enough context to trust the final report and explain it later.

Review exceptions before reports are finalised.
Keep photos, readings and technician notes connected to report output.
Give clients controlled access to the records they need to see.

Questions to ask when reviewing AS1851-style software

Can task packs, asset groups and frequencies match your actual service model?
Can technicians work offline and still capture usable evidence?
Can active defects stay visible after the report has been issued?
Can client-facing records be controlled by property, tenant, role and workflow?
Can reports, quotes, invoices and accounting handoff come from the same trusted record?